1. Information We Collect

We collect personal information from you when you:

• Make a purchase or create an account on our website

• Subscribe to our services or newsletters

• Communicate with us via email, WhatsApp, or other customer service channels

• Interact with our website, including using cookies and tracking technologies

The types of personal information we collect include:

• Contact Information: Name, email address, phone number, and delivery address

• Account Information: If you create an account, we store your username, password, order history, and saved addresses

• Payment Information: We use third-party services for payment processing, so we do not store your credit/debit card details

• Tracking Information: We collect cookies and other tracking data, including IP addresses, to analyse site usage and improve user experience

2. How We Use Your Information

We may use your personal information for the following purposes:

• Order Fulfilment: To process and ship your orders, including sending you order updates

• Customer Service: To communicate with you regarding your orders, subscriptions, or general enquiries via email or WhatsApp

• Marketing: To send you marketing communications if you have opted in, including emails from Klaviyo

• Analytics: To monitor and improve the website’s performance using Google Analytics

• Subscription Services: To manage your subscription orders and related preferences

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Personalise your experience on our website

• Analyse website traffic and user behaviour through tools like Google Analytics

• Facilitate targeted advertising on social media platforms (e.g., Facebook pixels)

When you visit our website, you will be notified about our use of cookies and given the option to accept or reject non-essential cookies.

4. Third-Party Services

We work with the following third-party service providers:

• Klaviyo: For email marketing and newsletters

• WhatsApp: For customer service and communication

• Google Analytics: For analysing website traffic and performance

• Payment Processors: We use third-party payment gateways to securely process your payments. These services have their own privacy policies governing their handling of your data.

We only share your personal data with these providers to the extent necessary for them to perform their services. We ensure that these third parties comply with appropriate data protection regulations.

5. Customer Accounts

You have the option to create an account on our website or check out as a guest. If you create an account, we will store your order history, saved addresses, and other relevant details to make future purchases more convenient. You can manage your account details and update your preferences at any time.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our services or until you request deletion. Specifically:

• Order history and account information are stored until you ask us to remove your data.

• Marketing preferences can be adjusted, and you may unsubscribe from emails at any time.

7. Your Rights

Under data protection laws, you have the right to:

• Access the personal information we hold about you

• Request correction of any inaccurate data

• Request deletion of your data (also known as the "right to be forgotten")

• Object to or restrict the processing of your personal data

• Withdraw consent for marketing communications

To exercise any of these rights, please contact us at hello@drinkcortino.com. We will respond to your request within 30 days.

8. Children’s Privacy

Our website is intended for individuals aged 18 and over. We do not knowingly collect or process data from anyone under the age of 18. If you believe we have inadvertently collected information from a child, please contact us, and we will take steps to delete that data.

9. Data Security

We take the security of your data seriously. We use industry-standard encryption and secure storage practices to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the "last updated" date will be revised accordingly. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your data, please contact us at:

Email: hello@drinkcortino.com
Postal Address: 17 Summeside Street, Edinburgh, EH6 4NT